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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: January 26, 2026

At StreamFlix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our streaming service.

1

Information We Collect

We collect information to provide and improve our services. This includes:

Personal Information:

  • Name, email address, and phone number
  • Account credentials and profile information
  • Payment information for premium subscriptions
  • Contact information for customer support

Usage Information:

  • Watch history and preferences
  • Device information and browser type
  • IP address and location data
  • Viewing patterns and interaction data

Cookies and Tracking:

  • Session cookies for authentication
  • Analytics cookies for service improvement
  • Preference cookies for personalization
  • Advertising cookies (opt-in only)
2

How We Use Your Information

Purpose Information Used Legal Basis
Provide streaming service Account info, payment data Contract fulfillment
Personalize recommendations Viewing history, preferences Legitimate interest
Improve service quality Usage data, device info Legitimate interest
Customer support Contact info, account data Contract fulfillment
Marketing communications Email address, preferences Consent

We only process your personal information when we have a legal basis to do so.

3

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers:

  • Payment processors for subscription billing
  • Cloud hosting services for data storage
  • Analytics providers for service improvement
  • Customer support platforms

Legal Requirements:

  • To comply with legal obligations
  • To respond to lawful requests from authorities
  • To protect our rights and property
  • To prevent fraud or security issues

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Important:

We never sell your personal information to third parties for marketing purposes.

4

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

Request access to your personal data and receive it in a portable format.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal data under certain circumstances.

Objection

Object to processing of your personal data for direct marketing.

How to Exercise Your Rights

To exercise any of these rights, please contact our privacy team at:

privacy@streamflix.com

5

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

All data is encrypted in transit and at rest

Access Controls

Strict access controls and authentication

Monitoring

24/7 security monitoring and incident response

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.

6

Children's Privacy

StreamFlix is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Parental Controls

If you believe we have collected information from a child under 13, please contact us immediately. We will take steps to remove such information.

For users aged 13-18, we recommend parental guidance and supervision while using our service.

7

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards such as:

  • Standard contractual clauses approved by relevant authorities
  • Privacy Shield certification where applicable
  • Binding corporate rules for internal transfers

By using our service, you consent to the transfer of your information to countries outside your jurisdiction.

8

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Email notification to registered users

In-service notifications

Posting on this page

The "Last updated" date at the top of this page indicates when changes were made. We encourage you to review this policy periodically.

9

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Privacy Team

privacy@streamflix.com

Data Protection Officer

dpo@streamflix.com

Postal Address

StreamFlix
Privacy Department
123 Streaming Street
Digital City, DC 12345
United States

We aim to respond to all privacy-related inquiries within 30 days.

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